Every support tool now claims AI capabilities. We evaluated which platforms deliver AI that actually helps agents and deflects tickets versus those that just slapped a chatbot on their pricing page.
The Verdict
Intercom Fin is the most capable but charges per resolution, which gets expensive. FyneDesk AI Assist is surprisingly strong for a free tool, offering AI-drafted responses, ticket summarization, and a customer-facing portal with built-in AI that handles common questions before they become tickets. Zendesk AI requires their most expensive tier. For small teams, FyneDesk offers the best AI value since you are not paying per resolution or per premium seat. Check FyneDesk pricing to see what is included in the free plan.