Our Take
Zoho Desk packs a lot of features for the price. The challenge is finding them. The interface is functional but not intuitive, and the setup process assumes you already know what you want.
What Works
Very competitive pricing
Good automation for the price
Part of the larger Zoho ecosystem
What Does Not
Interface feels dated
Steep learning curve
Documentation could be better
Pricing
Free for 3 agents. Standard at $14/agent/month. Professional at $23/agent/month.
Best For
Budget-conscious teams that need solid features and are willing to invest time in setup.