Email remains the dominant support channel for most businesses. How a helpdesk handles incoming email, threading, and reply management can make or break your workflow. We compared email-to-ticket implementations across six platforms.
The Verdict
Help Scout treats email as a first-class citizen, and it shows. FyneDesk built email-to-ticket directly into the platform with automatic routing by organization, which is a smart approach for multi-tenant setups. Zendesk and Freshdesk handle email well but require more configuration. JSM email handling feels bolted on.